Complaints Policy
Any complaints should in the first instance be made in writing to:
Angela Rodgers
Autonomy Counselling
92, The Wynd
Pelton
Chester-Le-Street
Co.Durham.
DH2 1EH
or by email to: info@autonomycounselling.co.uk.
Alternatively, you can complete the contact form on this website.
Once a complaint has been made in writing, Autonomy Counselling will acknowledge receipt of the complaint within 30 days. Autonomy Counselling will respond to the complaint without undue delay.
If you do not feel that the response from Autonomy Counselling is acceptable then you can complain to the British Association for Counselling and Psychotherapy (BACP). Follow the steps below to do this.
File an official complaint using the BACP's How to complain about a BACP member portal.
Follow these steps to file your complaint:
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Get Confidential Advice: Speak to the BACP's "Get help with counselling concerns" service at 01455 883300 (option 2) or email gethelp@bacp.co.uk to get guidance on what to do next.
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Submit a Complaint Form: Download and complete the BACP's formal complaint form. You will need to provide details on how you previously tried to resolve the issue (or explain why this wasn't possible).
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Submit via Email or Post: Email your completed form to: professional_conduct@bacp.co.uk, or post a printed copy to: BACP Professional Conduct, 15 St John's Business Park, Lutterworth, Leicestershire LE17 4HB.
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Time Limits: Complaints should generally be made within three years of the events happening, although exceptions can be made for older
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